1. BASIC DEFINITIONS
Buyer - a natural or legal person who intends to purchase goods on the website of the online store.
Registered Buyer - a Buyer who has provided the Seller with individual information about himself (last name, first name, patronymic, e-mail address, telephone number), which can be used to place an Order multiple times. This information is provided when placing an Order.
Seller - an organization that sells goods through an online store located at https://printme.ua/en/
Online store - an Internet site on which any Buyer can get acquainted with the presented Goods, their description and prices for the Goods, select a specific Good, method of payment and delivery of the Goods, place an Order.
Goods - an object of sale, presented for sale in the online store by placing in the appropriate section of the online store.
Order - a completed request of the Buyer for the purchase and delivery to the specified address of the Goods selected in the Online Store.
SKU — the product identifier assigned by the Manufacturer.
2. GENERAL PROVISIONS
These terms and conditions for the sale of goods in the online store (hereinafter referred to as the "Terms") determine the procedure for the purchase of Goods through the online store by individuals or legal entities, hereinafter referred to as the "Buyer"; when jointly referred to, the Seller and the Buyer are also referred to as the "Parties", and each separately as a "Party".
Each Party guarantees to the other Party that it has the necessary legal capacity, as well as all the rights and powers necessary and sufficient for the conclusion and execution of the contract of sale.
By ordering Goods through the Online Store, the Buyer agrees to these Terms.
The Seller reserves the right to make changes to these Terms, in connection with which the Buyer undertakes to regularly monitor changes in the Terms posted on the page of the Online Store.
The Buyer agrees to these Terms and Conditions by putting an appropriate mark when placing an Order.
3. REGISTRATION IN THE ONLINE STORE
The Seller is not responsible for the accuracy and correctness of the information provided by the Buyer during registration.
The buyer who has registered in the online store receives individual identification by providing a login and password. Individual identification of the Buyer allows to avoid unauthorized actions of third parties on behalf of the Buyer. The transfer of the login and password by the Buyer to third parties is prohibited, the Buyer is solely responsible for all possible negative consequences in the event that the login and password are transferred to third parties.
Personal information transferred to the online store during registration or in any other way, without the permission of users, will not be transferred to third organizations and persons, except in situations where this is required by law or a court decision.
4. PLACING AND FULFILLING AN ORDER
When placing an Order, the Buyer confirms that he is familiar with the rules for the sale of Goods through the Online Store and provides the Seller with the information necessary to place the Order.
The Seller performs the preparation / production / application and shipment of the ordered Goods after receiving payment.
If the Buyer has any questions regarding the properties and characteristics of the Goods, before placing the Order, the Buyer must contact the Seller using the Seller's contact information published on the website of the online store.
5. PAYMENT FOR GOODS
Prices in the online store are indicated for one unit of goods.
You can only order the Goods for which at the time of the order a positive quantity is indicated in the warehouse or it is available for production.
Payment for the Goods by the Buyer is made in the currency in which the price of the Goods was indicated on the website of the online store at the time of placing the order.
The payer must be the Buyer himself. Payments from third parties are not accepted. Payment is allowed only by one of the methods offered on the website of the online store when placing an order. Other payment methods are not available.
The contract of sale is considered concluded from the moment the Buyer pays for the ordered Goods.
6. DELIVERY
The Seller will make every effort to comply with the date and time of delivery specified in the relevant Order, however, delivery may be delayed by unforeseen circumstances beyond the Seller’s control.
The risk of accidental loss or accidental damage to the Goods passes to the Buyer at the time the Goods are transferred to him and the Buyer signs the documents confirming the delivery of the Order.
In order to avoid cases of fraud, when handing over a prepaid Order, the buyer must present an identity document.
7. RETURNS AND REFUNDS
The exchange and return of the Goods is carried out in accordance with the current legislation.
To arrange an exchange or return, contact the Seller by phone or email using the details on the online store’s contact page.
All goods available on the site are made individually to the customer’s order. Returns are governed by Article 13, paragraph 5, subparagraph 3 of the Law of Ukraine “On Consumer Protection”. Translated from Ukrainian: "The contract relates to the manufacture or processing of goods to order, that is, if the goods cannot be sold to others or may be sold only with significant financial loss to the seller; "
To request a refund, the Buyer must inform the Seller in writing of the reasons for the refund. The request must be sent by email or registered letter to the address on the contact page. It is necessary to clearly describe all the defects that do not suit the Buyer and attach photos where the described defect will be clearly visible.
If the layouts were approved by the Buyer (if the layout was made or corrected by the Seller's representatives) or the layouts did not meet the requirements for layouts (if the layout was prepared by the Buyer), and the Buyer’s claims relate to defects caused by artwork errors (poor-quality photos, placement of elements close to the edges, color deviation, non-rasterised elements or effects, failure to allow space for folding, creasing, perforation or die-cutting, etc.), if precise colour matching was required but the Buyer did not order a colour proof - in this case, the Seller does not return the money paid.
If the defect occurred through the fault of the Seller, in this case, according to the law, the Seller is obliged to correct defective products within two weeks of receiving written notice from the Buyer. If the Seller is unable to rectify this defect, he must return to the Buyer all funds paid, excluding bank fees that were withheld from the Seller at the time of the transaction (the Seller must provide documentary evidence of the withheld fees at the Buyer’s request) within one month of notifying the Buyer of the refund decision. In this case, the Buyer undertakes to return to the Seller defective goods in full (transfer by postal services at the expense of the Seller).
Claims are accepted within 3 days of receipt of the order by the Buyer. If the shipment is made by postal services, claims are accepted only at the time of receipt of the order from the carrier's staff (all shipments are insured and if the damage occurred due to the carrier, the Buyer claims against the carrier, not the Seller).
PLEASE NOTE: THE FISCAL RECEIPT IS SENT TO THE EMAIL ADDRESS YOU PROVIDE. Make sure you enter the correct EMAIL, as a third-party company is responsible for sending and you will need to make a separate request to our managers to resend the check. We are not responsible for the fact that you do not receive the fiscal receipt due to an incorrect or temporarily unavailable email address
8. WARRANTIES AND LIABILITY
The Seller shall not be liable for any damage caused to the Buyer as a result of improper use of the Goods purchased in the Online Store.
The Seller is not responsible for the Buyer's losses incurred as a result of:
incorrect indication of personal data,
illegal actions of third parties.
The buyer is solely responsible for the accuracy of the information provided by him when registering in the online store.
The Parties shall be released from liability for full or partial non-performance of their obligations if such non-performance was due to force majeure arising after the entry into force of the Terms as a result of extraordinary events that the Parties could not foresee and prevent by reasonable measures.
In other cases not provided for in the Terms, non-performance or improper performance of their obligations, the Parties shall be liable in accordance with applicable law.
9. CONFIDENTIALITY AND PROTECTION OF PERSONAL INFORMATION
Provision of information by the Buyer.
When registering in the Online Store, the Buyer provides the following information about himself: last name, first name, e-mail address, telephone number. The list of data required to place an Order may be changed by the Seller unilaterally.
The Seller uses the information received from the Buyer:
to register the Buyer in the Online Store;
to fulfill its obligations to the Buyer;
to evaluate and analyze the work of the online store.
The Seller undertakes not to disclose the information received from the Buyer. It is not considered a violation for the Seller to provide information to agents and third parties acting on the basis of an agreement with the Seller to fulfill obligations to the Buyer. Disclosure of information in accordance with the reasonable requirements of the law is not considered a breach of obligations.
The seller has the right to use cookies technology. Cookies are service information sent by a web server to a user's computer to be stored in the browser. This information is used to store data specific to this user and used by the web server for the correct operation of the online store. Cookies do not contain confidential information and are not shared with third parties.
The seller receives information about the IP address of the visitor to the online store. This information is not used to identify the visitor.
The Seller is not responsible for the information provided by the Buyer on the Site in a public form, for example, in the form of product reviews.
10. OTHER TERMS
The provisions of the current legislation apply to the relationship between the Buyer and the Seller.
The Buyer guarantees that all the terms of these Terms are clear to him, and he accepts them in full.
In the event of positive feedback or claims from the Buyer, he must contact the Seller at the email address indicated on the website of the online store.
The Parties will attempt to resolve all disputes through negotiation. If it is impossible to reach an agreement, the dispute will be referred to the court in accordance with applicable law.
Invalidity or non-compliance by one of the Parties with any provision of these Terms shall not entail the invalidity of the remaining provisions of the Terms.
If the Buyer does not agree with at least one of the provisions of these Terms, he does not have the right to use the Online Store.
The Seller may make changes to the appearance of the goods without notifying the Buyer. All pictures on the site are indicative and schematic. If you are interested in more detailed information about the composition or any other information - please contact our managers in writing.